Further Information

Service User's Rights

We place the rights of residents at the forefront of our philosophy of care.


  • We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a service user's ability to enjoy the pleasure of being alone and undisturbed.
  • Giving help in intimate situations as discreetly as possible.
  • Helping residents to furnish and equip their rooms in their own style.
  • Offering a range of locations around the home for residents to be alone or with selected others.
  • Providing locks on service user's storage space, bedrooms and other rooms in which residents need at times to be uninterrupted.
  • Guaranteeing service users privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
  • Ensuring the confidentiality of information the home holds about service users.


Disabilities quickly undermine dignity, so we try to preserve respect for our service user's intrinsic values in the following ways.

  • Treating each resident as a valued individual.
  • Helping residents to present themselves to others, as they would wish through their own clothing, their personal appearance and their behaviour in public.
  • Offering a range of activities, which enables each service user to express themselves as a unique individual.
  • Tackling the stigma from which our service users may suffer through age, disability or status.
  • Compensating for the effects of disabilities which service users may experience on their communication, physical functioning, mobility or appearance.


We aim to help residents exercise the opportunity to select from a range of options in all aspects of their lives by:

  • Providing meals which enable residents as far as possible to decide for themselves where, when and with whom they consume food and drink of their choice.
  • Offering residents a range of leisure activities
  • Retaining maximum flexibility in the routines of the daily life of the home.